Knowledge Base

For general business knowledge, the system administrator can configure a user knowledge base for use across the entire system. This knowledge base can include business knowledge, term explanations, and query rules, helping AI provide more context-relevant responses in chat analysis.

To improve AI-driven chat analysis, system administrators can configure a Knowledge Base that provides business context, term definitions, and query rules. This helps the AI deliver more relevant and accurate responses.

1. Navigate through the left sidebar: Admin Portal > Configuration > Knowledge Base

2. Upload Documents, supported file types:

   • .md (Markdown)

   • .pdf

   • .txt

   • .docx

3. Once uploaded, the system automatically parses and integrates the content into the AI knowledge foundation.

4. Content Guidelines

   • Ensure content is concise and accurate

   • Avoid redundant or repetitive information

   • After setup, test chat analysis to confirm the knowledge is applied correctly

   • Large knowledge bases may slow down response speed